Join our team and help us provide exceptional cardiovascular care to our community. Explore our current career opportunities below.
Current Opportunities
Medical Receptionist
201-2315 Bristol Circle, Oakville | 
Full-Time | $18–$22/hour
Job Overview
We are seeking a professional, organized, and patient-focused Medical Receptionist to join our cardiology clinic. The successful candidate will be responsible for managing front desk operations, coordinating patient appointments and cardiac diagnostic testing, processing referrals, maintaining accurate electronic medical records, and providing excellent service to patients, physicians, and referring offices.
The ideal candidate is detail-oriented, comfortable working in a busy specialist medical environment, and able to manage multiple priorities while maintaining professionalism, confidentiality, and compassion. Previous experience in a medical clinic, specialist office, or cardiology setting is highly preferred.
Responsibilities
- Greet patients and visitors in a professional, courteous, and welcoming manner
- Answer and manage multi-line telephone calls, patient inquiries, messages, and appointment requests
- Schedule, confirm, cancel, and reschedule cardiology consultations, follow-up appointments, and diagnostic tests
- Coordinate cardiac investigations such as ECGs, Holter monitoring, echocardiograms, stress testing, and other cardiac diagnostic procedures, where applicable
- Receive, review, and process referrals from family physicians, specialists, hospitals, and other healthcare providers
- Ensure referral documentation and required medical information are complete before appointments
- Register new patients and accurately update demographic, contact, health card, and medical information in the electronic medical record
- Verify Ontario health card information and assist with patient registration and check-in/check-out procedures
- Maintain accurate and confidential electronic medical records
- Communicate with physicians, technologists, nurses, referring offices, pharmacies, hospitals, and other healthcare providers as required
- Assist with obtaining previous cardiac reports, laboratory results, imaging reports, and other relevant medical records
- Provide patients with appointment instructions and preparation information for cardiac diagnostic testing
- Manage incoming and outgoing faxes, medical correspondence, reports, and physician documentation
- Assist with scanning, filing, data entry, document management, and other administrative responsibilities
- Follow up on missed appointments, cancellations, and outstanding documentation when required
- Maintain an organized and efficient reception and waiting area
- Handle patient concerns professionally and escalate clinical questions to the appropriate healthcare professional
- Maintain strict patient confidentiality and comply with PHIPA and applicable Ontario privacy legislation
- Support physicians and clinical staff with additional administrative duties as required
Qualifications
- Previous experience as a Medical Receptionist, Medical Office Assistant, or Medical Administrative Assistant is strongly preferred
- Experience working in a cardiology clinic, specialist medical clinic, diagnostic imaging facility, or other healthcare environment is an asset
- Familiarity with cardiac terminology, cardiology procedures, and diagnostic testing is an asset
- Experience using electronic medical record (EMR) systems is preferred
- Knowledge of medical terminology and medical office procedures
- Experience processing physician referrals and coordinating specialist appointments is highly desirable
- Strong computer skills, including email, electronic documentation, scanning, faxing, and data entry
- Excellent spoken English is required, with a level equivalent to IELTS Speaking 7.0 or higher. Candidates must be able to communicate clearly, professionally, and confidently with patients, physicians, and other healthcare professionals.
- Strong organizational skills and attention to detail
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
- Ability to communicate professionally and compassionately with patients, including elderly patients and individuals with complex medical needs
- Ability to work effectively both independently and as part of a multidisciplinary healthcare team
- Professional, dependable, punctual, and committed to providing excellent patient service
- Strong understanding of patient confidentiality and privacy requirements
Work Location: In person
Apply for This Position
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